Now Support

2.1
102 reviews
10K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand.

With Now Support Mobile, you can:
• Track requests and move cases forward
• Stay informed 24/7 with real-time notifications
• Access our library of knowledge articles
• Use our Service Catalog to fulfill requests faster
• Get insights from Ask Kodi, our Now Virtual Agent
• Save time and skip SSO by logging in with facial recognition or touch ID

Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. ​

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html​

EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310​


© 2023 ServiceNow, Inc. All Rights Reserved. ​

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.​
Updated on
24 Oct 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 6 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

2.1
101 reviews
Mark Parris
8 July 2025
Terrible. Can't log in to a mobile app on mobile. Makes no sense. For a fortune 500 company not being able to check support on mobile, and the mobile app being a headache is bad.
1 person found this review helpful
Did you find this helpful?
Joni K
19 August 2022
I guess the app looks OK, but you shouldn't force people to use it when they try to access knowledge on browser. Page loads just fine to show article and then jumps to "you're using mobile so the page doesn't work" page. Also knowledge isn't opened automatically on the app when you access the site. Knowledge applet seems broken as it just fails to load the applet. I was forced to download the app to see articles and since the knowledge applet didn't work this didn't provide any value for me.
9 people found this review helpful
Did you find this helpful?
Nathaniel Knowles
18 February 2025
Can't get it to work. Keeps saying signing in then taking me to a page that says "looks like you're on a mobile device... Now support is not available on a mobile device" then it redirects me to the app store and round and round I went. Tried resetting it a few times then gave up and found a laptop. It's clearly running within your default browser (in my case Chrome) and getting itself confused.
2 people found this review helpful
Did you find this helpful?

What's new

Fixed:
- Added support for 16KB page sizes
- Offline scheduled downloads cancel with background apps
- The on-demand form screen doesn’t refresh after an action
- UI parameters can’t be opened for the 'Space Details' screen
- Offline polling timeout should match the server timeout
- Allow the ability to turn off the ‘Ask a Follow Up’ feature in Enhanced Chat
- Other performance improvements and minor bug fixes